Patient Journey at London Harley Street Clinics
1. Booking the Appointment
2. Initial Virtual Consultation
Once the appointment is confirmed, a Pabau meeting link will be shared with the patient. This initial consultation provides an opportunity to discuss concerns, expectations, and treatment options with our experienced specialists. During this one-on-one session:
For patients undergoing surgical procedures, a 15-day preparation period is required. This ensures adequate time for necessary pre-surgical instructions, lifestyle adjustments, and medical clearance if needed.
2. Second Face to Face Consultation
After the preparation period, the patient will visit the clinic for a face-to-face consultation with the doctor. This session will finalize the treatment plan, address any remaining concerns, and confirm all details related to the procedure.This second consultation provides additional time to:
3. Pre-Assessment
Let us know if you have specific requirements, such as mobility assistance or communication preferences, so we can tailor your care accordingly.
What does pre-assessment involve?
During your assessment, we will review your medical history and conduct the necessary tests to ensure you are prepared for your procedure. Routine tests may include blood tests, an ECG, or a chest X-ray. Depending on your health status and the specific procedure, additional tests such as infection control swabs or blood pressure measurements may also be required.
If all results fall within the normal range, we will confirm your operation date. In some cases, additional investigations may be needed, which could lead to a slight delay. Should this occur, our team will keep you fully informed and guide you through the next steps to ensure your safety and successful treatment.
4. Treatment Confirmation
Before your procedure, we’ll provide you with a detailed treatment letter. This will include:
To ensure a seamless admission process at London Harley Street Clinics, please complete and return the registration form and medical questionnaire provided as promptly as possible. If you are unable to send these documents ahead of time, kindly bring them with you on the day of your admission.
Carefully review all your documentation, including the date and time of your admission. In cases where the operating schedule is not finalized, you may be asked to call the clinic the working day prior to your admission to confirm your arrival time and any pre-procedure instructions, such as fasting requirements.
If you are planning to claim your procedure through an insurance company, it is your responsibility to contact them well in advance to ensure you have adequate coverage. If you are issued a pre-authorisation number, please bring it with you on the day of your admission. Our team will assist you in making the process as smooth as possible.
5. Before You Arrive
Medication:
Please bring all medications you are currently taking, including inhalers, eye drops, contraceptives, herbal, and homeopathic remedies, along with their original packaging and repeat prescription. Kindly hand these over to your nurse upon arrival.
If you are diabetic, you are welcome to bring your own equipment, although the clinic is fully equipped to manage diabetic care.
If you have allergies to any medications but are unsure of their names, please consult your GP beforehand so you can inform the nurse upon arrival.
Recreational drugs such as heroin, ecstasy, LSD, and cocaine can significantly affect anesthesia and surgical outcomes. To ensure your safety, please disclose any usage during your private and confidential consultation. Failure to do so may result in the cancellation of your surgery.
Valuables:
We kindly request that you refrain from bringing any valuables or jewelry with you to the clinic. Please note that we cannot accept liability for these items under any circumstances.
6. On the Day of Your Treatment
When you arrive at London Harley Street Clinics, you’ll be greeted by our friendly team. Here’s what you can expect:
For surgical procedures, you’ll be escorted to the operating theatre, where our team will ensure you feel safe and well-cared for.
7. Post-Treatment Recovery
After your procedure, our skilled nursing team will monitor your recovery closely. Whether your treatment involves local or general anesthesia, we prioritize your comfort and care. Post-treatment care includes:
8. Discharge and Follow-Up
Additionally, we’ll follow up with you within 24–48 hours to check on your progress and address any further questions or concerns.
