London Harley Street Clinics
Welcome to London Harley Street Clinics. By accessing and using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before booking an appointment or using our facilities.
1. General Terms
1.1 These terms govern your use of our website, services, and facilities, including surgical and non-surgical treatments, urgent care services, and consultations.
1.2 London Harley Street Clinics reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of the revised terms.
2. Medical Disclaimer
2.1 All content on our website, including but not limited to text, images, and videos, is for informational purposes only and should not be considered medical advice.
2.2 Consultation with a qualified medical professional is necessary before undergoing any treatment.
2.3 Results from treatments may vary from patient to patient, and no guarantees are made regarding specific outcomes.
3. Appointments and Cancellations
3.1 Appointments can be scheduled via our website, phone, or in person at our clinic.
3.2 A deposit may be required to secure certain appointments, particularly surgical procedures.
3.3 Cancellations or rescheduling require a minimum of 48 hours’ notice. Late cancellations may incur a cancellation fee.
3.4 No-shows without prior notice may result in the forfeiture of any deposit paid and could affect future bookings.
4. Pricing and Payments
4.1 Prices for consultations, procedures, and treatments are subject to change without prior notice.
4.2 Payment is required in full before or at the time of the appointment unless otherwise agreed.
4.3 We accept cash, credit/debit cards, and online bank transfers.
4.4 Certain treatments may require financing options, which are subject to approval by third-party providers.
4.5 Refunds are only provided in cases of procedural errors or cancellations in line with our policy.
5. Consultation Policy
5.1 All new patients must undergo an initial consultation before any treatment is provided.
5.2 Consultation fees are non-refundable but may be deducted from the treatment cost if booked within a specified period.
5.3 The consultation does not guarantee eligibility for a procedure; final suitability will be determined by the medical professional.
6. Treatment Terms
6.1 By proceeding with a treatment, you acknowledge understanding of the associated risks, recovery time, and expected outcomes.
6.2 Patients must follow all pre- and post-treatment care instructions provided by our medical team.
6.3 We reserve the right to refuse treatment if it is deemed unsafe or inappropriate.
6.4 Follow-up appointments for surgical procedures may be included in the treatment cost, with additional follow-ups charged separately.
7. Patient Responsibilities
7.1 Patients must provide accurate and complete medical history before treatment.
7.2 Any allergies, medical conditions, or ongoing treatments must be disclosed prior to the procedure.
7.3 Failure to comply with medical advice or post-procedure care may result in adverse effects for which the clinic will not be held liable.
8. Confidentiality and Data Protection
8.1 We are committed to protecting your personal data in accordance with GDPR and other applicable privacy laws.
8.2 Patient records are securely stored and only accessible to authorized personnel.
8.3 Personal information will not be shared with third parties without your explicit consent, except when required by law.
8.4 You have the right to request access to or deletion of your personal information at any time.
9. Liability
9.1 London Harley Street Clinics and its staff shall not be held liable for any complications arising from failure to follow medical advice or unforeseen complications related to treatment.
9.2 While every effort is made to ensure the highest standards of care, we do not accept liability for dissatisfaction with cosmetic results due to subjective expectations.
9.3 Our liability is limited to the cost of the treatment provided and does not cover indirect losses or additional medical expenses.
10. Complaints Procedure
10.1 We are committed to delivering high-quality care and take complaints seriously.
10.2 If you are dissatisfied with any aspect of your care, please contact our patient care team at [contact email].
10.3 Complaints will be acknowledged within 5 business days, and a thorough investigation will be conducted.
10.4 Refunds or corrective measures may be offered based on the outcome of the investigation.
11. Marketing and Promotions
11.1 Promotional offers are subject to availability and may be withdrawn at any time without notice.
11.2 Discounts cannot be combined with other offers unless explicitly stated.
11.3 Patients who subscribe to our newsletters agree to receive promotional emails but can opt out at any time.
12. Use of Website
12.1 Unauthorized use of this website may result in legal action.
12.2 You agree not to copy, distribute, or misuse any content or trademarks belonging to London Harley Street Clinics.
12.3 We are not responsible for any third-party links or content accessed through our website.
13. Governing Law
13.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
13.2 Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England.
14. Contact Us
For any inquiries regarding these terms, please contact us at:
London Harley Street Clinics
64 Harley Street, London, W1G 7HB
Phone: +44 02089 499137
Email: info@londonharleystreetclinics.com
By using our services, you confirm that you have read, understood, and agreed to these terms and conditions.